We understand that sometimes your purchase might not be a perfect match, and if a return is on your mind, don't worry - we've got you covered! Below, you'll find all the information you need to create your return:

UK CUSTOMERS

You need to log your return ( https://returnsportal.co/r/dancingleopard )
within 21 days from the dispatch date.

  • You then have 7 days, from the date your return was logged, to physically return the item(s).
  • You can return your item(s) for a refund, exchange or store credit.
  • Exchange orders will be sent out to you at no additional cost.
  • Please include a hashtag before entering your order number e.g #456789
  • If you're returning an exchange, you'll need to include SW- before your order number e.g SW-456789
  • If you are returning items from different orders, please log and package them separately to avoid any issues or delays with your return request.

INTERNATIONAL CUSTOMERS

  • You have 28 days to send back your return and you will be required to pay for the return postage.
    Your return needs to be sent to -

Dancing Leopard
Unit 1
Masonry Trading Estate
135 Bloxwich Road

Walsall
West Midlands
WS2 8BS
United Kingdom

  • Please include a note inside the parcel including your full name, email, order number and items returned.
  • You can return items from different orders in the same package but please include all order details on the note.
  • Use a standard tracked delivery method to send the items back to us and keep your postage receipt until you receive notification of your refund.
  • Clearly label the parcel as 'RETURNS' otherwise the parcel will be subject to further charges upon entry to the UK and will be refused and sent back to you.

RETURNING AN ITEM

  • Your parcel won't include any paperwork. Just make sure you've followed our return instructions and our team will be able to locate your order.
  • Returned items need to be unworn and with all tags attached.

Returns that are late will be issued a credit note up to 45 days from the dispatch date. We will not accept late returns past 45 days.

  • Please be mindful not to transfer any deodorant, make up, tan or perfume onto the item.
  • Swimwear should be tried on over clothing and the protective hygiene strip must not be removed to receive your refund.
  • Any items which fail our quality control checks will be returned to the customer.
  • Received a faulty or incorrect item ? Please let our customer service team know before logging a return and we will aim to get this resolved for you as quickly as possible.

REFUNDS

Refunds and store credits are processed within 7 working days from receiving your
parcel at our warehouse.

  • Returning for a refund ? There is a £1.99 return charge per order, this amount is deducted from your refund.
  • Refunds can only be issued back onto the original payment method.
  • Your original delivery charge is not refunded unless an item received was faulty, incorrect or delivery was delayed on our next day service.
  • EORI number -GB179073970000

EXCHANGE

  • Once your parcel has made its way back to our warehouse, you'll receive an email from us confirming its return, and your exchange will then be dispatched within 7 working days. Please remember that exchanges are subject to availability.

STORE CREDIT

  • If you've chosen to receive your refund in the form of store credit, you'll receive an extra 10% of your return value to spend.
  • Our team will process your store credit within 7 working days of your parcel being received at our
    warehouse and this will be sent via email.

If you have any other questions our customer service team are more than happy to help! They can be reached via our live chat or you can drop them an email at -
customerservice@dancingleopard.co.uk