Please note, we are experiencing a significant amount of customer service queiries. Please allow 72 hours for a response - excluding weekends. We will resume normal customer service response times by 06.05.22 - thank you for your patience.
Next day deliveries
Please note that the cut-off for next day deliveries is Friday at 3pm. All orders placed after this time will not be processed until the following Monday.
Returning an item:
To log your return and process your free returns label with Royal Mail, please click the link or paste the URL into your browser: https://dancingleopard.intelligentreturns.net/
Free returns are for UK customers only.
Leopards, we operate on a 28-day returns policy (from the delivery date specified by the Royal Mail tracking link)
Please bear in mind that If you return outside of this period we offer a credit note for any return received up to 45 days after the delivery date.
Therefore, please take extra care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tags still attached.
How do I generate a free returns label? (UK Customers only)
To log your return and process your free returns label Royal Mail, please click the link or paste the URL into your browser:
Please make sure to fill out all the fields correctly. There will also be information on how to make the return.
We are happy to accept your return request via Royal Mail.
To complete the return process please write your name, order number, email address and reason for return on a slip within your order and return the unwanted item(s) to the address below:
Unit P6 James Cargo
Heywood Industrial Estate
How long does it take for my refund to be processed?
We do allow up to 14 working days upon receipt to complete the refund process. Once we have processed your return we will send you a notification letting you know the details of the refund.
Can I exchange my order?
We do not offer exchanges and would ask you to simply return your unwanted item/s for a full refund and reorder as we offer free returns and delivery to all our UK customers.
Returns Terms & Conditions
Your Dancing Leopard item will have been fitted with a "Do Not Remove Triangle" that must still be attached and not tampered with in any way or your return and refund will be refused and the item shipped back to you.
*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non saleable condition, we reserve the right to refuse a refund or exchange request and ship any non saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.
*Please take care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.
How to place an order
How do I place an order?
Step 1 - Browse and shop our vast range of items.You can search our website by Category, Trend, Prints and Size or you can just navigate our website using the menu and drop downs.
Step 2 - To view a product, simply click on any picture to see an enlarged view and other details including a description & sizes.
Step 3 - Select a size, if your size is greyed out this means it is out of stock. Here you can choose to use our “Notify Me When Available” option to receive a message when your size is back in stock.
Step 4 - Once you have added all of your items to your bag, you simply need to click ‘Checkout’ and follow the steps.
Has my order gone through?
Once you have placed your order, you will receive an automated ‘order confirmation’ email within 1 hour, which will include all of the items that you have ordered and expected delivery dates. You will only receive this email if you have a valid email address registered to your account.
If you do have a valid email address registered to your account and you haven’t received an order confirmation email, please check to ensure that the email has not been filtered into your ‘junk’ folder.
I did not receive my new customer discount code.
If you cannot find your new customer discount code please check your junk mail section as we are often filtered here. If you still cannot find it please contact us at customer services and we will be more than happy to help.
Can I track my order?
Once you have received your order confirmation you should your tracking details and can use these to trace your parcels journey from us to you. Simply visit https://www.royalmail.com/track-your-item#/ and input your 13 digit tracking code. (usually beginning with 2 letters and then followed by 9 numbers and finally 2 more letters usually GB)
Do you offer free delivery?
We do offer free standard delivery for all UK customers.
How long does delivery take and what is the cost?
Standard shipping within the UK is free and we allow 3-5 working days for your order to be delivered, in most cases it will arrive quicker. As soon as your parcel is on its way the Royal Mail will provide you with a tracking code, allowing you to track its whereabouts via the Royal Mail website.
Do you offer next day shipping?
Yes, we do – this cost of this is £6.99 and the cut off time is 3.00 pm. So as long as we receive your order before 3.00 pm and you choose the next day option at checkout you should receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for).
Please note: We do not ship during weekends so any next day order placed after 3.00 pm on a Friday will not be delivered until the following Tuesday.
Can I change my delivery address/ order details?
If you need to amend your shipping address/order details please contact our customer service team at your earliest convenience and title your query “URGENT - with the reason for the urgency” we will try our utmost to make such amendments for you. If your order has already been packed and shipped it will be delivered to the original shipping address provided, we cannot be held accountable thereafter, should any issues may occur due to the incorrect information provided.
Which courier do you use?
We use Royal Mail tracked 48 for all standard shipping orders. Your parcel will not require a signature unless you have selected next day delivery and your order is over £100.
Do you ship outside of the U.K?
Yes, we do. For European countries, we have a flat rate shipping cost of £9 and for the rest of the world, it is £11.
Please note: If you need your order faster please contact our customer service team and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.
For our cherished international customers, as you know Brexit has changed the way in which send and receive goods from EU countries.
We have now updated how we collect taxes to ensure you have the best possible experience shopping with us.
For all orders under €150, prices are inclusive of VAT. For orders over €150 you may be charged your local VAT and import duty rate. Please note €150 is inclusive of delivery fees.
- ROW orders will be charged a price excluding VAT, which are the prices you see whilst browsing the site and at checkout - all ROW orders will be subject to your local VAT and import duty rate.
We would ask you to take this into account when ordering and to contact us on customer services if you need any further advice.
Please note that we do not offer currently free International returns, and a free returns label is not included for international shipments.
You can return your order using a standard trackable postal service and you will need to cover the cost of postage.
Please fill out the customs information accurately and mark clearly that the parcel is a return, failure to do so will see the parcel returned to sender and it will not reach us.
Shipping address requirements for United Arab Emirates customers.
To ensure that the Royal Mail and their delivery partners are able to deliver your order to your preferred shipping address, you must provide us with a P.O.Box number. Failing this can cause severe delays and complications and your tracking status may automatically set to a collection only service.
Payments - Clearpay
You can choose to pay using various different methods of payment, all of which can be found at the payment stage at checkout.
Choosing ClearPay at checkout
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments, split out in a way that suits you. You choose how much to initially pay upfront, and the remaining payment is split into 3 instalments made every 2 weeks without any interest.
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
Clearpay customers have to make their first payment at the time of purchase.The remaining three payments are deducted every 2 weeks in automatic instalments from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Clearpay orders are delivered within our standard delivery timeframes like any order from dancingleopard.co.uk
Please see Clearpay terms of service here.
How long does it take for my refund to be processed?
We do allow up to 14 working days upon receipt to complete the refund process, and all returns must remain in quarantine for up to 4 working days given the current climate. When we have processed your return we will send you a notification letting you know the details of the refund.
I have not received my refund?
If you believe it has been longer than the allotted time (see above) given to our returns process and you have not received your refund please contact us via customer services and provide the tracking details of your return so we may track your parcel and assist you efficiently.
What happens if I get a refund sent to a cancelled card or a closed bank account?
In some cases, you may have cancelled or closed your card in the time since the purchase was made. If this has occurred, you will need to contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to you.
If your financial institution requires details about the refund, including specific date, time, and amount, you can get in touch with us here and ask for your refund confirmation.
Images on site.
We try to edit our photos to show the garments as life-like as possible, but please bear in mind that the actual colour may vary slightly on occasion dependent on your monitor or phone device. We cannot guarantee that the colour you see accurately portrays the true colour of the product and apologies for any confusion and disappointment this may cause.
How tall is your model?
Our gorgeous model Sarah is 5'7 and wears a size XS or 6.
Do you restock sold out products?
In most cases we do, although we do phase out products to make room for new ones (our headquarters is quite small!). If you select your size and hit the "NOTIFY ME WHEN AVAILABLE" we will email you as soon as your size is restocked.
I am between sizes – which one should I choose?
The majority of our styles are true to UK sizing, and we advise you to purchase your usual size unless specifically stated in the style description advertised on our website.
For some of our looser fit garments, our sizing runs from S-L, with the following sizing structure
S: UK 8-10
M: UK 12-14
L: UK 16-18
If you are between sizes our advice is to go a size down if you would like the item to be more fitted and go up a size if you prefer a more relaxed fit.
Do you sell gift cards?
We do indeed sell Dancing Leopard gift card vouchers - they come in 4 different options. £25, £50, £75 & £100
Please click the link below to be directed to our available Gift Vouchers:
The gift card voucher code will land straight into the inbox of the email address linked to the purchase - simple.
How do I redeem my gift card?
You can redeem your gift card at checkout, simply input the code into the box located under the summary and the contents of your basket. This is titled “Gift Card or Discount Code” and hit “apply”
How long is my gift card valid for?
Our gift cards are valid for up to 1 year. If you have any issues or queries regarding this subject or any other feel free to talk to our customer service agents who will happily help and advise where they can.
Please note that discount codes are not redeemable against sale or special priced items.
A LITTLE SOMETHING FOR BLUE LIGHT CARD HOLDERS.
We would like to take this opportunity to thank you ALL for your continued selflessness, support and heroic ways - we are forever grateful.
We are proud to be listed on the @bluelightcard website, offering all of our dedicated and hardworking emergency service staff a 10% discount code.
If you have a Blue Light Card, please visit www.bluelightcard.co.uk to access the code which can be entered during checkout.
Thank you for everything you do to keep our country and the vulnerable safe.
NEW CUSTOMERS - SIGN UP TO OUR EMAILS TO GET 10% OFF
Track Your Order
Can I track my order?
Once you have received your order confirmation you should see your tracking details and can use these to trace your parcels journey from us to you. Simply visit https://www.royalmail.com/track-your-item#/ and input your 13 digit tracking code. (usually beginning with 2 letters and then followed by 9 numbers and finally 2 more letters usually GB)
Career & Corporate
How can I apply for a role with Dancing Leopard?
For any future career opportunities please see our blog section. We post all potential up and coming roles on our blog. Please do send your CV to firstname.lastname@example.org too!
How can we collaborate with or feature Dancing Leopard?
If you are interested in collaborating with us or featuring us in media then feel free to drop us a message on email@example.com and one of our Marketing Department will get back to you.
Do you offer wholesale?
If you wish to register your interest to be a Dancing Leopard stockist please contact firstname.lastname@example.org.