FREQUENTLY ASKED QUESTIONS

 

*FREE DELIVERY OVER £50 IS ONLY AVAILABLE ON FULL PRICED ITEMS AND FOR CUSTOMERS WITHIN THE UK

 

A LITTLE SOMETHING FOR OUR EMERGENCY SERVICES, NHS STAFF, CARE, SUPPORT & KEY WORKERS. 

We would like to take this opportunity to thank you ALL for your continued selflessness, support and heroic ways - we are forever grateful, now more than ever. 

A small gesture in the grand scheme of things, but we are thrilled to offer you all a 20% discount code  - enjoy!

BLUE LIGHT CARD HOLDERS: 

We are proud to be listed on the @bluelightcard website, offering all of our dedicated and hardworking emergency service staff a 20% discount code. 

If you have a Blue Light Card, please visit www.bluelightcard.co.uk to access the code which can be entered during checkout. 

I'M NOT A BLUE LIGHT CARD HOLDER. 

We do not want to exclude our support & care workers that may or may not be currently entitled to a blue light card. If you are a CARE worker please feel free to contact our CS team to include your work email address and identity card/ picture and we will confirm a unique 20% discount code for you to take advantage of. 

- customerservice@dancingleopard.co.uk 

Thank you for everything you do to keep our country and the vulnerable safe. 

I have not received my new customer discount code and/or order confirmation 

It has been brought to our attention that some customers are not receiving the new customer discount code and/or order confirmation email(s)

If you experience this, we kindly ask you to check your junk and promotional folders to check whether or not our emails are filtering there.

Please contact our customer service team if you have been unsuccessful in finding these emails and they will happily assist you further.

We are currently looking into this issue and in the meantime, we thank you for your patience and apologise for any confusion and inconvenience caused.

Which courier do you use?

We use Royal Mail  tracked 48 for all standard shipping orders. Your parcel will not require a signature unless you have selected next day delivery and your order is over £100.

Do you offer free delivery?

We do offer free standard delivery on orders over £50.00.

*Please note that free delivery is only available when purchasing fully priced items and for customers based within the UK.  

Do you offer free returns?

We do offer free returns for customers based within the UK only. All UK orders will include a free return label in each parcel.

How long does delivery take and what is the cost? 

Standard shipping in the UK is £4.00 and we allow 3-5 working days for your order to be delivered, in most cases it will arrive quicker. As soon as your parcel is on its way the Royal Mail will provide you with a tracking code, allowing you to track its whereabouts via the Royal Mail website.

Do you offer next day shipping? 

Yes, we do – this cost of this is £8 and the cut off time is 5.45 pm. So as long as we receive your order before 5.45 pm and you choose the next day option at checkout you will receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for). 

Please note: We do not ship during weekends so any next day order placed after 5.45 pm on a Friday will not be delivered until the following Tuesday.

Can I change my delivery address?

If you need to amend your shipping address, please contact our customer service team at your earliest convenience and title your query “CHANGE OF ADDRESS” we will try our utmost best to change your address for you, however, if your order has already been packed and shipped your parcel will be delivered to the original shipping address provided. 

Do you ship outside of the U.K? 

Yes, we do! For European countries, we have a flat rate shipping cost of £9 and for the rest of the world, it is £11. You can expect the delivery to take between 7-14 days. 

Please note: If you need your order faster please contact our customer service team and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.

How do I make a free UK return?

Should you not be satisfied with your wild purchase, you have 28-days to make a return and providing the returned item(s) are in the same condition as received, with the original tags intact our returns team will process your refund or exchange request within 14 days of receipt. 

Your order will include a returns form to complete and a free returns label. 

The returns address is as follows:
Dancing Leopard Hope House 141 Pleck Road Walsall WS2 9ES

*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non saleable condition, we reserve the right to refuse a refund or exchange request and ship any non saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.

Please take care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you. 

 

How do I make an International return?

If you’re making a return from outside the EU then you must correctly complete a customs declaration that states the contents of your parcel are returned items. If this is not completed then the parcel may incur customs charges for which we are not responsible and will not pay. If costs are levied then the parcel will not be collected and will be returned to the sender.

How long does it take for my refund to be processed?

Please allow up to 14 working days for the refund to show up in your account. The refund will be issued via the original payment method used, so make sure you check the correct card or Paypal account in which you completed the order with.

Shipping address requirements for United Arab Emirates customers

To ensure that the Royal Mail and their delivery partners are able to deliver your order to your preferred shipping address, you must provide us with a P.O.Box number. Failing this can cause severe delays and complications and your tracking status may automatically set to a collection only service. 

 

Dancing Leopard customer service opening times

The Dancing Leopard Team works extremely hard to answer all queries as soon as possible, we are a small independent boutique and you can expect to receive a response within 24 hours, Monday - Friday between 8.00am-6.00pm. 

We do not provide customer service during the weekends and we thank you for your patience and understanding during this time.

 

Images on site.
We try to edit our photos to show the garments as life-like as possible, but please bear in mind that the actual colour may vary slightly on occasion dependent on your monitor or phone device. We cannot guarantee that the colour you see accurately portrays the true colour of the product and apologies for any confusion and disappointment this may cause.

How tall is your model? 

Our gorgeous model Sarah is 5'7 and wears a size XS. 

Do you restock sold out products? 

In most cases we do, although we do phase out products to make room for new things (our headquarters is quite small!). If you have a specific request please contact customer services and they can advise you.

I am between sizes – which one should I choose? 

The majority of our styles are true to UK sizing, and we advise you to purchase your usual size unless specifically stated in the style description advertised on our website.

For some of our looser fit garments, our sizing runs from S-L, with the following sizing structure

S: UK 8-10

M: UK 12-14

L: UK 16-18

If you are between sizes our advice is to go a size down if you would like the item to be more fitted and go up a size if you prefer a more relaxed fit. We do offer exchanges should you need to change the size. 

Do you offer wholesale? 

We've entered a UK exclusivity contract with a partner and consequently, may no longer take on any new UK based wholesale customers. We do welcome European and Worldwide stores to stock our brand. If you wish to register your interest to be a Dancing Leopard stockist please contact wholesale@dancingleopard.co.uk.

 

I still have a question what is your email address? 

If the above hasn't answered your question then please contact our customer service team and one of our delightful and helpful Leopards will be able to assist you further - customerservice@dancingleopard.co.uk