*FREE DELIVERY OVER £50 IS ONLY AVAILABLE ON FULL PRICED ITEMS AND FOR CUSTOMERS WITHIN THE UK

    WHICH COURIER DO YOU USE?

    We use Royal Mail first class service for all our online orders. Your parcel will only need to be signed for if the value of the goods is over £100 and you have selected next day delivery – so if you happen to be out when the delivery comes you should receive a while you were out card through the door asking you to pop to your local delivery depot to collect.

    All other orders will be delivered without a signature being required.

    DO YOU OFFER FREE DELIVERY?

    We do offer free standard delivery on orders over £50.00.

    *Please note that free delivery is only available when purchasing fully priced items and for customers based within the UK.

    HOW LONG DOES DELIVERY TAKE AND WHAT IS THE COST?

    Standard delivery costs £4.00 and we allow 2 to 4 working days for your order to be delivered, in most cases it will arrive quicker – as soon as your parcel is on its way the Royal Mail will provide you with a tracking code, so If you require more accurate information about its whereabouts you can track it via the Royal Mail website.

    DO YOU OFFER NEXT DAY SHIPPING?

    Yes, we do – this cost of this is £8 and the cut off time is 5:45 pm. So as long as we receive your order before 5:45pm and you choose the next day option at checkout you will receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for). Please note: We do not ship on the weekends so any next day order placed after 5:45pm on a Friday will not be delivered until the following Tuesday.

    DO YOU SHIP OUTSIDE OF THE U.K?

    Yes, we do! For European countries, we have a flat rate shipping cost of £9 and for the rest of the world, it is £11. You can expect the delivery to take between 7-14 days. If you need your order faster than this please contact customer service and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.

    DO YOU ACCEPT RETURNS?

    Yes, we now offer FREE returns.

    All orders will be shipped with a free returns label in each parcel. 

    If the item/s are not suitable for you please follow the returns procedure (below) and providing we receive the item back in immaculate condition and within our 28-day strict returns policy we will issue you a refund.

    IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a none saleable condition, we reserve the right to refuse a refund or exchange request and ship any none saleable item(s) back to the customer. This policy does not affect the customer statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standard department or citizens advice bureau.Please take care when trying your item(s) on.

    Item(s) will only be fully refunded if returned in the same condition as received. The garments need to be returned to us with the original Dancing Leopard tag still attached. If your item was shipped with a red 'do not remove' triangle tag this must still be attached. If either tag is missing your refund will be refused and your item returned to you.

    Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage.

    Bodysuits should always be tried on over underwear and the protective hygiene strip must be left intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.

     

    HOW TO MAKE AN INTERNATIONAL RETURN?

    If making a return from outside the EU then you must correctly complete a customs declaration that states the contents of your parcel are returned items. If this is not completed then the parcel may incur customs charges for which we are not responsible and will not pay. If costs are levied then the parcel will not be collected and will be returned to sender.

    DO I NEED TO LOG MY ORDER ONLINE?

    You may have noticed that there is an option to log your return via your account. Currently, this system is not working so don't worry – all we need to process your refund is the returned items and form/note with your details. You don't need to notify us that you are sending it back. Everything will be done automatically once it is received by us.

    HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

    Please allow up to 14 working days for the refund to show up in your account. The refund will be issued via the original payment method you used, so make sure you check the correct card or Paypal account in which you completed the order with.

    I HAVE NOT RECEIVED MY NEW CUSTOMER DISCOUNT CODE AND/ OR THE ORDER CONFIRMATION EMAIL.

    It has been brought to our attention that some of our customers are not receiving the new customer discount code and/ or the order confirmation email(s)

    If you experience this, we kindly ask you to check your spam/ junk folder to check whether or not our emails are filtering into there. Please contact our customer service team if you have been unsuccessful in finding these emails and they will happily assist you further.

    We are are currently looking into this issue and in the meantime, we thank you for your patience and apologise for any confusion and inconvenience caused.

    DO I NEED TO LOG MY RETURN REQUEST ONLINE?

    You may have noticed that there is an option to log your return via your account. Currently, this system is not working so don't worry – all we need to process your refund is the returned items and form/note with your details. You don't need to notify us that you are sending it back. Everything will be done automatically once it is received by us.

    I STILL HAVE A QUESTION WHAT IS YOUR EMAIL ADDRESS?

    If the above hasn't answered your question then please contact customerservice@dancingleopard.co.uk and one of our delightful and helpful Dancing Leopards will be able to assist you.

    Thank you.