DELIVERY & RETURNS DURING COVID-19
During this uncertain time period, we unfortunately cannot offer a next day delivery option.
Instead, we will be offering free standard delivery on all orders as orders are subject to delays which are out of our control, though we will do all that we can to ensure your parcel is with you as quickly as possible.
Our returns policy during COVID-19 has been to be extended to 28 days.
Customer returns & exchanges will still be processed, however all parcels will be quarantined for 3 days so please allow up to 14 days for any payments to reach your account.
Exchanges will continue to ship via the Royal Mail and as above we thank you for your patience during this time.
To all NHS workers, we appreciate that shipping your return is not a priority so we have extended our returns policy for NHS and emergency services to an additional 14 days. We would like to take this opportunity thank you all for your continued hard work and support.
If anyone is worried or concerned please do not hesitate to contact our CS team, they are here waiting to assist you if needed firstname.lastname@example.org.
Remain safe and positive leopards during these wild times, Love from us all here at Dancing Leopard xx
How do I generate a free returns label? (UK Customers only)
To log your return and process your free returns label, please click the link or paste the URL into your browser: https://www.royalmail.com/track-my-return/create/3580
Follow the simple instructions, enter your order details when prompted and once complete you will be given the option to either print a returns label or if you do not have a printer you can generate a QR code to take to your local post office.
Free returns are for UK customers only.
Do you offer free returns outside of the UK
We do not offer free returns for customers outside of the UK, we advise you to use a standard signed for service via your local courier.
Returns Policy for all Customers.
Should you not be satisfied with your wild purchase, you have 28-days to make a return. You must fill out your returns form and providing the returned item(s) are in the same condition as received, with the original tags intact our returns team will process your refund or exchange request within 14 days of receipt.
The returns address is as follows:
Dancing Leopard Hope House 141 Pleck Road Walsall WS2 9ES
Your Dancing Leopard item will have been fitted with a red "Do Not Remove Triangle" this must be still be attached and not tampered with in anyway or your return and refund will be refused and the item shipped back to you.
*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non saleable condition, we reserve the right to refuse a refund or exchange request and ship any non saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.
*Please take care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.
How do I make an International return?
If you’re making a return from outside the EU then you must correctly complete a customs declaration that states the contents of your parcel are returned items. If this is not completed then the parcel may incur customs charges for which we are not responsible and will not pay. If costs are levied then the parcel will not be collected and will be returned to the sender.
How long does it take for my refund to be processed?
Please allow up to 14 working days for the refund to show up in your account. The refund will be issued via the original payment method used, so make sure you check the correct card or Paypal account in which you completed the order with.
I have not received my new customer discount code and/or order confirmation
It has been brought to our attention that some customers are not receiving the new customer discount code and/or order confirmation email(s)
If you experience this, we kindly ask you to check your junk and promotional folders to check whether or not our emails are filtering there.
Please contact our customer service team if you have been unsuccessful in finding these emails and they will happily assist you further.
We are currently looking into this issue and in the meantime, we thank you for your patience and apologise for any confusion and inconvenience caused.
Which courier do you use?
We use Royal Mail tracked 48 for all standard shipping orders. Your parcel will not require a signature unless you have selected next day delivery and your order is over £100.
Do you offer free delivery?
We do offer free standard delivery on orders over £50.00.
*Please note that free delivery is only available when purchasing fully priced items and for customers based within the UK.
How long does delivery take and what is the cost?
Standard shipping in the UK is £4.00 and we allow 3-5 working days for your order to be delivered, in most cases it will arrive quicker. As soon as your parcel is on its way the Royal Mail will provide you with a tracking code, allowing you to track its whereabouts via the Royal Mail website.
Do you offer next day shipping?
Yes, we do – this cost of this is £8 and the cut off time is 5.45 pm. So as long as we receive your order before 5.45 pm and you choose the next day option at checkout you will receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for).
Please note: We do not ship during weekends so any next day order placed after 5.45 pm on a Friday will not be delivered until the following Tuesday.
Can I change my delivery address?
If you need to amend your shipping address, please contact our customer service team at your earliest convenience and title your query “CHANGE OF ADDRESS” we will try our utmost best to change your address for you, however, if your order has already been packed and shipped your parcel will be delivered to the original shipping address provided.
Do you ship outside of the U.K?
Yes, we do! For European countries, we have a flat rate shipping cost of £9 and for the rest of the world, it is £11. You can expect the delivery to take between 7-14 days.
Please note: If you need your order faster please contact our customer service team and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.
I still have a question what is your email address?
If the above hasn't answered your question then please contact our customer service team and one of our delightful and helpful Leopards will be able to assist you further - email@example.com