Dancing Leopard customer service opening times

The Dancing Leopard Team works extremely hard to answer all queries as soon as possible, we are a small independent boutique and you can expect to receive a response within 24 hours, Monday - Friday between 8.00am-5.30pm.

We do not provide customer service during the weekends and we thank you for your patience and understanding during this time.

Which courier do you use?

We use Royal Mail first class service for all our online orders. Your parcel will not need to be signed for unless your order is over £100 and you have selected Next Day delivery, in this case, a signature will be needed.

How long does delivery take?

Please allow 3 to 5 working days for your order to be delivered, in most cases it will arrive quicker – as soon as your parcel is on its way the Royal Mail will provide you with a tracking code, so If you require more accurate information about its whereabouts you can track it via the Royal Mail website.

Do you offer next day shipping?

Yes, we do – this cost of this is £8 and the cut off time is 3 pm. So as long as we receive your order before 3 pm and you choose the next day option at checkout you will receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for). Please note: We do not ship on the weekends so any next day order placed after 3 pm on a Friday will not be delivered until the following Tuesday.

Do you ship outside of the U.K?

Yes, we do! For European countries, we have a flat rate shipping cost of £9 and for the rest of the world, it is £11. You can expect the delivery to take between 7-14 days. If you need your order faster than this please contact customer service and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.

Can I change my delivery address?

If you make a mistake when entering your shipping address, please contact our customer service team at your earliest convenience and they will do their utmost best to correct the details for you. We aim to get all orders out as soon as possible and if your item(s) have already been packed we may not be able to make the requested amendments, and your order will be shipped to the original address provided.

Do you accept returns?

Yes, of course, if the item(s) are not suitable for you please follow the returns procedure (below) and providing we receive the item back in immaculate condition and within our 28-day strict returns policy we will issue you a refund.

IMPORTANT - Please take care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits should always be tried on over underwear and the protective hygiene strip must be left intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.

Do I need to log my return request online?

You may have noticed that there is an option to log your return via your account. Currently, this system is not working so don't worry – all we need to process your refund is the returned items and form/note with your details. You don't need to notify us that you are sending it back. Everything will be done automatically once it is received by us.

What is the procedure for returns?

There should be a returns card in your parcel to complete, if there isn't or it has been misplaced then you will need to print off the returns form below:

Click here to download the form

If you do not have a printer to print the returns form, don't worry – a handwritten note is fine, you will need to include, the order number, full name and email address assigned to the order.

Return the unwanted item/s and form/ note back to us using a tracked service such as Royal Mail signed for service. *Please note, we cannot be held responsible for any lost returns.

Our address is:

Dancing Leopard Hope House 141 Pleck Road Walsall WS2 9ES

If you have been in touch with our customer service team, please add their name as a reference where necessary.

How long does it take for my refund to be processed?

Please allow up to 14 working days for the refund to show up in your account. The refund will be issued via the original payment method you used, so make sure you check the correct card or Paypal account in which you completed the order with.

If the timeframe has exceeded 14-days, please contact our customer service team, providing them with your order number and tracking code and they will assist further.

Images on site.

Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product

How tall is your model?

Our gorgeous model Sarah is 5'7 and wears a size XS.

Do you restock sold out products?

In most cases we do, although we do phase out products to make room for new things (our headquarters is quite small!). If you have a specific request please contact customer services and they can advise you.

I am between sizes – which one should I choose?

The majority of our styles are true to UK sizing, and we advise you to purchase your usual size.

For some of our looser fit garments, our sizing runs from S-L, with the following sizing structure

S: UK 8-10 M: UK 12-14 L: UK 16-18

If you are between sizes: for instance if you are a larger 10 you may be confused which size to go for. The chances are that in this case, either the small or the medium would fit (don't forget it's a loose style and in the cases of the mini shirts and Chiquita dresses it comes with a belt to cinch in the waist). Our advice is to go a size down if you would like the item to be more fitted and go up a size if you prefer a more relaxed fit. We do offer exchanges should you need to change the size.

Do you offer wholesale?

We've entered a UK exclusivity contract with a partner and consequently, we are no longer taking on UK based wholesale customers. We do however still welcome European and Worldwide stores to stock our brand. If you wish to register your interest to be a Dancing Leopard stockist please contact wholesale@dancingleopard.co.uk.

I still have a question what is your email address?

If the above hasn't answered your question then please contact customerservice@dancingleopard.co.uk and one of our delightful and helpful Dancing Leopards will be able to assist you.

Thank you.